The Refunds table captures detailed information on each refund transaction, encompassing event dates, the original order details, product information, and refund specifics. By querying this table, you can analyze refund patterns, understand the impact of refunds on inventory, and evaluate the reasons behind product returns or order cancellations.
Note
event_dateis a required field for queries on this table.See Shopify documentation for more details on the original refund data captured by Triple Whale.
Dimensions
Dimensions are immutable properties that can be used for grouping data.
| Name | Type | Description | Source |
|---|---|---|---|
event_date | date | The date of the refund. Based on the time zone of the shop at the moment of refund. | Shopify |
event_date.day | date | The day the refund was issued. Derived from event_date. | Shopify |
event_date.week | date | The Sunday of the week during which the refund was issued. Derived from event_date. | Shopify |
event_date.month | date | The month during which the refund was issued. Derived from event_date. | Shopify |
event_date.quarter | date | The first month of the quarter during which the refund was issued. Derived from event_date. | Shopify |
event_date.year | date | The year during which the refund was issued. Derived from event_date. | Shopify |
event_hour | string | The hour of the day the refund was issued, according to a 24-hour clock. Based on the time zone of the shop at the time the refund was issued. Example values: 07, 16, 21 | Shopify |
platform | string | The sales platform where the refunded order was processed. Example value: shopify | Shopify |
order_id | string | The unique ID for the original order that was issued a refund. Assigned by the shop platform. Example value: 6024492815432 | Shopify |
order_date | date | The date the original order was processed. Based on the time zone of the shop at the moment of purchase. | Shopify |
products_info | record | Information about the product(s) associated with the order. There may be multiple products per order. | Shopify |
products_info.product_id | string | The unique ID of the product in the shop (not order-specific). Assigned by the shop platform. Example value: 3891505496131 | Shopify |
products_info.product_name | string | Name of the product in the original order. Example value: all black 3-pack | Shopify |
products_info.product_sku | string | Stock keeping unit of the product in the original order. Example value ALLBLACK3PACKXS | Shopify |
products_info.variant_id | string | The unique ID of the product variant in the shop (not order-specific). Assigned by the shop. Example value: 29275946877001 | Shopify |
products_info.is_gift_card | boolean | True if the product purchased in the original order is a gift card. | Shopify |
products_info.product_name_price | numeric | The product's price (before discounts) in the original order. By default shown in the shop's currency. Note: Tax will be included in the product price if the seller has configured the sale to require taxes in Triple Whale Admin. | Shopify |
products_info.discount_amount_for_product | numeric | The amount discounted from the product price in the original order. By default shown in the shop's currency. | Shopify |
products_info.product_name_quantity_sold | numeric | The quantity of the product sold in the original order. | Shopify |
products_info.single_product_cost | numeric | The cost of goods for the product in the original order. By default shown in the shop's currency. - For Shopify, the single product cost is set in the store and imported directly, or configured in Triple Whale admin under the costs settings tab. | Shopify, Triple Whale Admin |
refund_line_item | record | Information about the refund(s) issued. There may be multiple refunds per order. | Shopify |
refund_line_item.refund_line_item_id | string | The unique ID for the refunded line item. Assigned by the shop platform. Example value: 558610612293 | Shopify |
refund_line_item.line_item_id | string | The unique ID for the line item in the original order, that is associated with the refunded line item. Assigned by the shop platform. Example value: 14883345367111 | Shopify |
refund_line_item.gift_card | boolean | True if the line item refunded is a gift card. | Shopify |
refund_line_item.product_id | string | The unique ID of the product in the shop (not order-specific). Assigned by the shop platform. Example value: 3891505496131 | Shopify |
refund_line_item.variant_id | string | The unique ID of the product variant in the shop (not order-specific). Assigned by the shop platform. Example value: 29275946877001 | Shopify |
refund_line_item.taxes_included | boolean | True if taxes are included in the refunded line item. | Shopify |
refund_line_item.restock_type | string | How the refund line item affects inventory. Valid values: no_restock: Not restocked.cancel: Canceled and possibly restocked if unfulfilled.return: Returned and restocked if fulfilled.legacy_restock: Deprecated. Used for general restocking. | Shopify |
refund_line_item.quantity | numeric | The quantity of the line item that was refunded. | Shopify |
refund_line_item.total_discount | numeric | The total discount amount applied to the refunded line item. | Shopify |
refund_line_item.subtotal | numeric | The subtotal of the refunded line item before taxes and discounts. | Shopify |
refund_line_item.pre_tax_price | numeric | The price of the refunded line item after discounts but before taxes. | Shopify |
refund_line_item.total_tax | numeric | The total tax amount for the refunded line item. | Shopify |
refund_line_item.price | numeric | The price of the refunded line item, after taxes and discounts. | Shopify |
refund_line_item.refunded_cogs_per_item | numeric | Cost of goods refunded per item. If refund_line_item.restock_type is no_restock, the cost is 0. | Shopify |
refund_line_item. refunded_cogs_per_line_item | numeric | Cost of goods refunded for the entire line item (which may contain multiple units). If refund_line_item.restock_type is no_restock, the cost is 0. | Shopify |
refund_order_adjustment | record | List of order adjustments applied to the refund. There may be multiple adjustments per order. | Shopify |
refund_order_adjustment.kind | string | The order adjustment type. Valid values: shipping_refund: Refunds related to shipping charges. refund_discrepancy: Discrepancies in the refund amount. | Shopify |
refund_order_adjustment. order_adjustment_tax_amount | numeric | The taxes that are added to the order adjustment amount, such as applicable shipping taxes added to a shipping refund. | Shopify |
refund_order_adjustment. order_adjustment_amount | numeric | The value of the discrepancy between the calculated refund and the actual refund. If the kind property's value is shipping_refund, then amount returns the value of shipping charges refunded to the customer. | Shopify |
updated_at | timestamp | The time at which the refund record was last updated. Formatted according to the ISO 8601 international standard. Example value: 2022-06-15T19:26:30.000Z | Shopify |
Measures
Measures are numeric fields that can be aggregated and/or combined to calculate new metrics.
| Name | Type | Description | Source |
|---|---|---|---|
total_refunded_price | numeric | Total amount refunded, not including cost of goods, tax, and shipping. | Shopify |
total_refunded_cogs | numeric | Total cost of goods refunded. | Shopify |
total_refunded_tax | numeric | Total amount of tax refunded. | Shopify |
total_refunded_shipping | numeric | Total amount of shipping charges refunded. | Shopify |